— TERMS & CONDITIONS —

TERMS AND CONDITIONS OF SILVER OAKS

Effective Date: May 30, 2026

Welcome to SILVER OAKS. These Terms and Conditions (“Terms”) govern the use of services, websites, applications, communication channels, WhatsApp Business communications, Rich Communication Services (RCS), and any related digital platforms operated by SILVER OAKS.

Business Information

Business Name: SILVER OAKS
Address: Flat No-1501, Hazel Building No-08, Ackruti Gardenia Mira Bhayander Road, Mira Road East, Thane, Maharashtra – 401107, India
Contact Number: +91 9892191759
Email: santoshkshelke@gmail.com

By accessing, using, subscribing to, or interacting with our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1. Introduction

SILVER OAKS is committed to providing professional, transparent, and compliant services to customers, prospects, and business partners. These Terms establish the legal relationship between SILVER OAKS and any individual, organization, or entity accessing our services.

These Terms apply to all communications conducted through websites, mobile applications, WhatsApp Business API, RCS messaging, email, SMS, customer support channels, and any future digital communication platforms utilized by SILVER OAKS.

2. Definitions

For the purposes of these Terms:

“Company,” “We,” “Us,” or “Our” refers to SILVER OAKS.
“User,” “Customer,” or “You” refers to any individual or entity using our services.
“Services” means all products, solutions, communications, consultations, customer support, digital services, and business offerings provided by SILVER OAKS.
“Platform” means any website, mobile application, messaging platform, software system, or digital environment operated by SILVER OAKS.
“WhatsApp Services” refers to communications delivered through WhatsApp Business API.
“RCS Services” refers to Rich Communication Services communications delivered through telecom operators or authorized messaging providers.
“Content” means any text, image, document, video, audio, message, or data shared through our services.

3. Acceptance of Terms

By using our services, registering an account, submitting information, opting into communications, or interacting with SILVER OAKS through digital channels, you agree to comply with these Terms.

If you do not agree with any provision of these Terms, you must discontinue use of our services immediately.

Continued use of our services constitutes ongoing acceptance of these Terms and any future amendments.

4. Description of Services

SILVER OAKS may provide products, customer engagement services, support services, information services, promotional communications, notifications, account-related updates, and other lawful business activities.

Services may include:

Customer support communications
Transactional notifications
Order updates
Appointment reminders
Service updates
Marketing communications
Promotional campaigns
WhatsApp Business messaging
RCS communications
Email communications
Customer relationship management activities

The scope of services may change from time to time without prior notice.

5. Eligibility

To use our services, you must:

Be at least 18 years of age; or
Have legal authority to enter into binding agreements;
Provide accurate and truthful information;
Comply with all applicable laws and regulations.

If we determine that a user does not meet eligibility requirements, access may be suspended or terminated.

6. Account Registration

Certain services may require registration.

Users agree to:

Provide accurate information;
Maintain current account details;
Protect login credentials;
Notify SILVER OAKS of unauthorized access;
Accept responsibility for activities under their account.

SILVER OAKS reserves the right to refuse, suspend, or terminate registrations at its discretion.

7. User Responsibilities

Users agree not to:

Violate any law or regulation;
Submit misleading information;
Engage in fraud or deceptive practices;
Distribute malware or harmful software;
Interfere with service functionality;
Infringe intellectual property rights;
Use services for unlawful activities;
Send spam or unauthorized communications.

Users are solely responsible for content submitted through our services.

8. Payment & Billing Terms

Where applicable, users agree to pay all charges associated with purchased services.

Payments may be processed through authorized third-party payment providers.

Users acknowledge:

Prices may change without notice;
Taxes may apply where legally required;
Delayed payments may affect service availability;
Refunds will be governed by applicable policies.

Failure to pay outstanding fees may result in suspension or termination of services.

9. Subscription Renewal & Termination

Where services operate on subscription models:

Subscriptions may renew automatically unless cancelled.
Users may request cancellation according to applicable procedures.
SILVER OAKS reserves the right to discontinue services.
Outstanding obligations remain payable after termination.

Termination does not eliminate liabilities accrued before termination.

10. Use of WhatsApp Official API & RCS

SILVER OAKS utilizes official communication channels including WhatsApp Business API and RCS messaging platforms.

By opting into these communications, users consent to receive:

Account notifications
Transaction updates
Customer support messages
Service alerts
Promotional communications where permitted

Users may opt out of promotional communications at any time.

All messaging activities must comply with:

Meta Business Messaging Policies
WhatsApp Business Terms
Applicable telecom regulations
Indian Information Technology laws
Anti-spam requirements

11. Message Delivery & Compliance Policy

SILVER OAKS makes reasonable efforts to ensure message delivery.

However, delivery may depend on:

Network availability
Telecom operators
Device compatibility
Third-party messaging platforms
Internet connectivity

We do not guarantee:

Instant delivery
Continuous availability
Error-free communications

Messages containing unlawful, abusive, misleading, fraudulent, or prohibited content are strictly forbidden.

Users may report communication concerns to SILVER OAKS for investigation.

12. Intellectual Property Rights

All intellectual property rights associated with SILVER OAKS remain the exclusive property of the Company.

Protected materials include:

Logos
Trademarks
Brand names
Content
Designs
Graphics
Software
Databases
Documentation

No rights are transferred except where expressly authorized in writing.

Unauthorized reproduction, distribution, modification, or exploitation is prohibited.

13. Confidentiality

Both parties agree to maintain confidentiality of non-public information shared during the business relationship.

Confidential information includes:

Customer information
Business strategies
Pricing structures
Internal processes
Proprietary technologies

Disclosure is permitted only when:

Required by law;
Authorized in writing;
Necessary for service performance.

Confidentiality obligations survive termination.

14. Disclaimer of Warranties

Services are provided on an “as is” and “as available” basis.

SILVER OAKS does not guarantee:

Uninterrupted availability;
Complete accuracy;
Error-free performance;
Continuous operation;
Specific business outcomes.

To the maximum extent permitted by law, all implied warranties are disclaimed.

15. Limitation of Liability

To the fullest extent permitted by Indian law, SILVER OAKS shall not be liable for:

Indirect damages;
Consequential losses;
Loss of profits;
Loss of revenue;
Business interruption;
Data loss;
Reputational damage.

Total liability shall not exceed the amount paid by the user for services during the preceding twelve months.

16. Indemnification

Users agree to indemnify and hold harmless SILVER OAKS, its directors, employees, affiliates, agents, and partners from any claims, liabilities, losses, damages, costs, or legal expenses arising from:

Violation of these Terms;
Breach of law;
User misconduct;
Intellectual property infringement;
Unauthorized use of services.

17. Governing Law (India)

These Terms shall be governed by and interpreted under the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of competent courts located in Maharashtra, India.

Parties shall first attempt good-faith resolution before initiating legal proceedings.

18. Changes to Terms

SILVER OAKS reserves the right to amend these Terms at any time.

Changes become effective upon publication on our website or communication through official channels.

Continued use of services after updates constitutes acceptance of revised Terms.

Users are encouraged to review Terms periodically.

19. Contact Information

For questions regarding these Terms, contact:

SILVER OAKS
Flat No-1501, Hazel Building No-08
Ackruti Gardenia Mira Bhayander Road
Mira Road East, Thane – 401107, Maharashtra, India

Phone: +91 9892191759
Email: santoshkshelke@gmail.com