SILVER OAKS

Our Story

Silver Oaks began with a simple goal: to blend professionalism with a personal touch that truly connects.

— PRIVACY POLICY —

PRIVACY POLICY OF SILVER OAKS

Effective Date: May 30, 2026

SILVER OAKS values privacy and is committed to protecting personal information entrusted to us. This Privacy Policy explains how we collect, process, store, use, disclose, and safeguard information obtained through our services, websites, WhatsApp Business communications, RCS communications, and related platforms.

By using our services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Introduction

SILVER OAKS recognizes the importance of privacy and data protection.

This Privacy Policy has been prepared to comply with applicable Indian laws, including:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules
  • Digital Personal Data Protection Act, where applicable
  • Telecom regulations
  • Meta Business Messaging requirements
  • RCS platform requirements

2. Information We Collect

A. User Information

We may collect:

  • Full name
  • Mobile number
  • Email address
  • Postal address
  • Company details
  • Customer preferences
  • Communication preferences

B. Device Information

We may collect:

  • Device identifiers
  • Browser information
  • Operating system details
  • IP address
  • Time zone information
  • Usage analytics

C. Cookies and Similar Technologies

We may collect:

  • Session identifiers
  • Website usage information
  • Preference settings
  • Behavioral analytics

D. Message Data

For WhatsApp and RCS communications we may process:

  • Phone numbers
  • Message content
  • Delivery reports
  • Read receipts
  • Communication preferences
  • Customer support interactions

3. Purpose of Data Collection

SILVER OAKS collects information to:

  • Provide services;
  • Verify user identity;
  • Process requests;
  • Improve customer support;
  • Manage communications;
  • Enhance user experience;
  • Conduct analytics;
  • Comply with legal obligations;
  • Prevent fraud and abuse;
  • Deliver WhatsApp and RCS messages.

4. Consent for WhatsApp & RCS Data Processing

By submitting your mobile number or opting into communications, you expressly consent to receiving communications through:

  • WhatsApp Business API
  • RCS Messaging
  • SMS
  • Email
  • Other authorized communication channels

Users acknowledge that message metadata may be processed by Meta, telecom operators, messaging gateways, and service providers involved in message delivery.

Users may withdraw consent at any time by contacting SILVER OAKS or using available opt-out mechanisms.

5. Legal Basis for Processing

SILVER OAKS processes information based on:

  • User consent;
  • Contractual necessity;
  • Legitimate business interests;
  • Compliance with legal obligations;
  • Fraud prevention and security requirements.

Processing activities are limited to lawful business purposes.

6. How We Use Collected Data

Information may be used to:

  • Provide requested services;
  • Manage accounts;
  • Process transactions;
  • Deliver notifications;
  • Respond to inquiries;
  • Improve service quality;
  • Personalize experiences;
  • Send marketing communications where permitted;
  • Monitor compliance;
  • Maintain platform security.

7. Data Retention & Deletion

SILVER OAKS retains information only for as long as necessary.

Retention periods may depend upon:

  • Legal requirements;
  • Operational needs;
  • Customer relationships;
  • Dispute resolution obligations.

When data is no longer required, it is securely deleted, anonymized, or archived in accordance with applicable regulations.

Users may request deletion subject to legal and operational limitations.

8. Data Sharing with Third Parties

SILVER OAKS may share information with trusted service providers, including:

Meta Platforms

For WhatsApp Business communications.

Google Services

For analytics, cloud infrastructure, security, or communication services.

Telecom Operators

For delivery of RCS and messaging services.

Technology Vendors

For hosting, customer support, analytics, CRM systems, and operational functions.

Legal Authorities

When required by law, court order, regulatory request, or government authority.

We do not sell personal information to third parties.

9. Security Measures & Encryption

SILVER OAKS implements reasonable safeguards including:

  • Access controls;
  • Authentication systems;
  • Encrypted communications;
  • Secure servers;
  • Network monitoring;
  • Data backup procedures;
  • Administrative safeguards.

While we employ industry-standard protections, no system can guarantee absolute security.

10. Cookies & Tracking Technologies

Cookies help improve functionality and user experience.

We may use cookies for:

  • Authentication;
  • Preferences;
  • Analytics;
  • Security;
  • Performance optimization.

Users may modify browser settings to disable cookies, although certain features may become unavailable.

11. Data Transfer & Storage (India-Based)

Data is primarily stored and processed using infrastructure located in India or through trusted service providers implementing appropriate security measures.

Certain communication data may be processed internationally by:

  • Meta Platforms;
  • Cloud service providers;
  • Messaging infrastructure providers.

Such transfers occur under contractual and security safeguards designed to protect personal information.

12. User Rights

Subject to applicable law, users may request:

  • Access to personal data;
  • Correction of inaccurate information;
  • Deletion of data;
  • Withdrawal of consent;
  • Restriction of processing;
  • Information regarding processing activities.

Requests may be submitted using the contact details provided below.

SILVER OAKS may verify identity before processing requests.

13. Policy for Children

Services are not intended for children under 18 years of age.

We do not knowingly collect personal information from minors.

If we become aware that information from a child has been collected without proper authorization, appropriate deletion measures will be taken.

Parents or guardians may contact SILVER OAKS regarding such concerns.

14. Updates to Privacy Policy

SILVER OAKS may update this Privacy Policy periodically.

Changes may be published through:

  • Official website;
  • Email communications;
  • WhatsApp notifications;
  • RCS messages;
  • Other official channels.

Continued use of services following updates indicates acceptance of revised policies.

15. Governing Law (India)

This Privacy Policy shall be governed by the laws of India.

Any disputes relating to privacy, data processing, or information security shall be subject to the jurisdiction of courts located in Maharashtra, India.

16. Contact Information

For privacy-related inquiries, requests, complaints, or data protection matters, contact:

SILVER OAKS
Flat No-1501, Hazel Building No-08
Ackruti Gardenia Mira Bhayander Road
Mira Road East, Thane – 401107, Maharashtra, India

Phone: +91 9892191759
Email: santoshkshelke@gmail.com

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